TECHNICAL SUPPORT SPECIALIST
We are growing, and we’re looking for an amazing individual to join our Technical Support Team! We’re seeking a tech-savvy problem solver, with an amazing personality that can ‘hit the ground running’ handling incoming support tickets and proactively seeking solutions while creating rapport by assisting, educating, and empowering our customers.
Uscreen is an amazingly diverse, fast-developing video monetization platform, and the person joining us will play a pivotal role in our growth. Our team is incredibly smart, passionate, supportive, skilled, open to learning, and constantly developing. We’re looking for someone who can match that energy.
About the role:
As a Technical Support Specialist, you will be customer facing and your main function is to troubleshoot various complexities within the Uscreen platform. We are a high touch product, customers ask a lot of questions, being able to proactively research solutions to troubleshoot and answer their technical support questions is a must. Also having the ability to identify bugs/user errors and reporting bugs to our developers/Product Team is a key component of the role.
We offer in-depth one-on-one training to learn all aspects of our platform. We document solutions for team reference and have resources available to assist with troubleshooting and answering questions. That being said this role does require you to work autonomously, to proactively seek out solutions, and utilize all available resources to deliver responses that are individualized to the client and in a timely manner.
We are looking for someone reliable and eager to work with us long-term. This is a full-time remote position and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team.
Ideal Candidates will also have experience with:
How to apply:
Please note, this is a multi-step process to determine if candidates meet our criteria.
Uscreen is an equal opportunity employer and does not discriminate in hiring based on race, color, national origin, ancestry, religion, sex, disability, veteran status, age, marital status, sexual orientation, or genetic information.
The determination to move applicants forward in our hiring process will be based on how the candidates’ skills, qualifications, knowledge, and experience meet the requirements of the position as outlined in this job posting.
Please note that due to the large number of applications received, that we are thrilled about, we are only able to respond to qualified candidates at this time. Should you be selected to move forward in the recruiting process you will be notified within 2-weeks of your submission.